[alexbecker]

Hi,

I’m using BBQ theme and am trying to setup the social media widget that will sit in the side pane of my pages. I’ve added the widget via the Appearance tab and added the social media links that I would like to use through the Nice Themes Theme Options link but when I load my page I get my title for the widget. The title is “Social Media” but I get no icons or links to my social media pages.

Could someone help, please.

Alex.

[Juanfra Aldasoro]

Hello Alex,

Thanks for writing. I hope you are doing well.

I visited your site and as far as I can see, the image used for the social links is not there. It should be located in bbq/images/social.png

Would you please check that?

Best,
Juan.

[alexbecker]

Hi Juan,

Thanks for your quick response. Um, I still don’t understand.

I have entered three links into the NiceThemes Social Media section of Theme Options. I would like to display three links behind three icons the same as you have done on the right pane of your BBQ theme demo on the http://demo.nicethemeswp.com/bbq/blog/ page for example. I too would like to have three icons, one for each of Facebook and Twitter, and I would like to place LinkedIn there as well. So where do I store the image files and how do I tell your theme which icon belongs to which link?

Regards,

Alex.

[Juanfra Aldasoro]

Hi Alex,

Thanks for the follow up.

Yes, the links are there and the HTML is generated as it should. The problem with your site is that it seems that the image that is used to display all the social icons doesn’t appear to be in place. Could you please take a look at the files of the theme in your server, over the folder /wp-content/themes/bbq/images/ and see if the file social.png is in place?

Best,
Juan.

[alexbecker]

Hi Juan,

The social.png image is in /wp-content/themes/bbq/images/.

I’ve set the permissions to 777 and I’ve opened the file to ensure that it contains a number of different icons including the ones I’m after.

Still not working for me.

Regards,

Alex.

[alexbecker]

Hi Juan,

Do you have any further information on this one? It seems that others have posted similar issue of having links in the Social Widget with no visible icons.

Regards,

Alex.

[Juanfra Aldasoro]

Hi Alex,

Thanks for the follow up.

Yes, the problem is with your server. If the file is there, then the server is not responding when requested, is giving a 404 error: http://thechickenshoppe.traderdev.co/wp-content/themes/bbq/images/social.png

Have you asked your hosting provider about this?

Best,
Juan

[Juanfra Aldasoro]

Hi Alex,

If you get in contact with them please ask them about their apache support for PNGs. Also, please be sure to change the permissions for the entire /images/ folder.

Best,
Juan.

[alexbecker]

Hi Juan,

Grateful for your response. I had no idea what to look at.

I’ll ask my hosting provider to take a look at the Apache support for PNG.

Regards,

Alex.

[alexbecker]

Hi Juan,

I contacted my hosting provider and they told me that they block the social.png files as their have been many instances of hacked files named “social.png”. So, I have renamed the “social.png” to a different name and then updated the reference in the style.css which calls the file social.png file.

Now the icons work and display in the social widget on my pages.

Thank you again for your help.

Kind Regards,

Alex.

[Juanfra Aldasoro]

Hi Alex,

Thanks for the follow up.

I’m happy to hear that everything went well with the changes.

Have a nice day,
Juan.