[xaraboo]

I was successfully able to update the Nice Framework, but when I try to update the Smart theme, it says, ‘Download Fail. Unauthorized’.

I checked the key in WordPress with my order and it is the same.

Please advise.

[Juanfra Aldasoro]

Hi,

Thank you for writing. I hope you are doing well.

Would you please send me the site access details in a private reply so I can take a look? I’ve tried to log in using the ones you’ve shared while creating the support ticket but they don’t work.

Best,
Juan

[xaraboo]

This reply has been marked as private.

[Juanfra Aldasoro]

Hello,

Thanks for the follow-up.

Please send me the WordPress credentials.

Thanks,
Juan.

[xaraboo]

This reply has been marked as private.

[Juanfra Aldasoro]

Hi,

Thanks for sharing your details with me.

I’ve tried to update the theme on the “Support & Updates” pages and it was properly updated on the first attempt. Were you trying to update the theme on that page?

Best,
Juan.

[xaraboo]

Yes, I update Nice Framework and was then trying to update Smart => Support & Updates => Theme Updates.

Question: When we’re ready to move this to production, is there documentation on the process? Do I have to deactivate on new.1099-etc.com and then add the production domain?

Thanks

[Juanfra Aldasoro]

Hi,

Thanks for the follow-up.

Well, that’s strange. It worked on the first attempt for me.

With regards to your question, you will have to change the site in which the license will be active.

You can go to your orders: https://nicethemeswp.com/dashboard/orders/ then click “view licenses” and then click “Manage Sites” to see where you have registered the license key. From that page, you can also unlink the license to the site you have already registered it. So, the idea will be to remove your staging site over there and then use the license to register your product in the production domain.

Best,
Juan.

[xaraboo]

Thank you!

[Juanfra Aldasoro]

No problem, my pleasure 🙂

Have a nice day,
Juan.