[juliebalto]

Sidebars and footer are disappearing in mobile, framework will not up date even though site is tied to Envato account

[Juanfra Aldasoro]

Hi,

Thanks for writing. I hope you are doing well.

The sidebar is usually hidden on mobile devices because of design purposes. There´s not enough space for the sidebar. The footer should be there if you go down. Do you get to see the footer?

With regards to the framework, do you know what type of permissions does your /wp-content/themes/paeon/engine/ folder has?

You can update everything manually if the problem persists. All you need to do is download the new theme zip and replace the files on your server with the new ones.

Best,
Juan.

[juliebalto]

The sidebars and footer widgets only show up when logged into WordPress

Here is the link to what it looks like being logged in:
https://www.supremeortho.com/wp/wp-content/uploads/2017/02/logged-in-1.png
and the sidebar on the page is not showing the sidebar that it is supposed to

not being logged in:
https://www.supremeortho.com/wp/wp-content/uploads/2017/02/not-logged-in.png

and then when you click on “edit page” you get this:
https://www.supremeortho.com/wp/wp-content/uploads/2017/02/click-on-edit-page.png

all other themes I use, the sidebars stack up at the bottom in mobile

[Juanfra Aldasoro]

Hi,

Thanks for the follow-up.

Are you using any plugin for sidebars in particular? I cannot login to your site, because I get this message: https://cloudup.com/cUrJJWPLH3H

Best,
Juan.

[juliebalto]

We are using “Custom Sidebars” and “Simple Page Sidebars”

[Juanfra Aldasoro]

Thanks for the follow-up.

Well, I guess then the problem comes from using those plugins. Have you tried deactivating them?

Best,
Juan.

[juliebalto]

Since you are saying the sidebars don’t show on mobile it doesn’t really matter anyway.
How about this issue:
when you click on “edit page” you get this:
https://www.supremeortho.com/wp/wp-content/uploads/2017/02/click-on-edit-page.png

[Juanfra Aldasoro]

Hi Julie,

Thanks for the follow-up.

Is there any way you can send me your site access details in a private reply so I can take a look at your site configuration. That message is not part of the theme so we would need to see your site configuration in order to determine what can be causing it. Regarding the sidebar, I can send you a CSS code in order to make them appear on mobile if you want.

Best,
Juan.

[juliebalto]

This reply has been marked as private.

[Juanfra Aldasoro]

Hi,

Thanks for the follow-up. And thank you for the access details.

I’ve been reviewing your site and the problems with the sidebars are related to the plugins you are using for custom sidebars, named “Custom Sidebars”. It’s not related to the theme. The theme works well with the included sidebars.

I’d recommend you to contact their support and ask them directly why is that the sidebars are appearing only when you are logged in.

Best,
Juan.

[juliebalto]

were you able to figure this one out?

and then when you click on “edit page” you get this:
https://www.supremeortho.com/wp/wp-content/uploads/2017/02/click-on-edit-page.png

[juliebalto]

I have also deactivated “Custom Sidebars”, emptied the cache and the sidebars and main footer that come with your theme still do not show-up unless I am logged into WordPress.

[Juanfra Aldasoro]

Hello Julie,

Thanks for the follow-up.

Regarding the problem with editing pages, it seems that some of the plugins you are using (most likely one for forms) are changing the “Edit Link” in the admin bar. If you go to “Dashboard > Pages” and click the link over there works as it should. I’m not sure which one of the plugins is causing this and I cannot try deactivating them on a live site.

With regards to the widgets, it might be caused by the other widgets plugin you are using “Widgets on page”.

Best,
Juan.