Problem with services sub-categories

This support request was posted in Paeon by Aleksandar

Request ID #6550 In Progress
  • Hello,

    I added categories and sub-categories to Services Categories. Sub-categories are not displaying or are overwritten by next category. There seems to be a problem with the display and ordering of sub-categories. Please help 🙂

    Thank you,
    ALeksandar

    Hi Aleksandar,

    Thank you. I hope you are doing well.

    Would you please tell me what version of the theme are you running?

    Best,
    Juan.

    Nice framework 1.1.5, theme version is empty but in updates it states”your theme is up to date”. I got it one month ago

    You could also log in with the info i provided

    Any help ?

    Hi Aleksandar,

    Thank you for the follow up. Have you done any customization on top of the default scripts? We can see that some portions of the html code is hidden through CSS.

    Best,
    Juan.

    I made it because they were not working. The change is only at services ( one column ). If you change the page to two column you could see the problem. No other customization is being made

    So the problem you are facing is only happening in the two column service template with filters that are from sub-categories?

    Best,
    Juan.

    No the problem i am facing is in both one-column and two column service templates with the filters for subcategories. I told you to see the two column template because nothing is touched in it ( i tried to modify the one column service myself ). So here is a link to have a clear picture of what i am talking about ( nothing is customized in the template or css for this page )
    http://ecoflesh.com/index.php/test-page/
    How can i get a filter with subcategories that are not overlapping each others and that is functional??
    Sincerely,
    Aleksandar

    Hi Aleksandar,

    Thank you for the follow up. Now I understand your problem.

    Unfortunately the filter is only prepared to work with first level categories. Is there any reason in particular reason (besides organizing the categories in a proper way) why you need to have categories and sub-categories?

    Thank you and sorry for the delay in understanding your problem.

    Best,
    Juan.

    Yes there is, the client wants a filter by sub-categories and wants only sub-categories to be displayed while clicked on such an item.

    Hi Aleksandar,

    Thank you for the follow up. Unfortunately the category filter works only with first level categories.

    Best,
    Juan

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