Mobile navigation menu

This support request was posted in BBQ by interlock

Request ID #4155 In Progress
  • Menu items are showing twice in the mobile nav.

    Juanfra Aldasoro

    Hi,

    Thanks for writing and sorry for the inconvenience. Did this started happening out from nothing? or after you’ve installed some plugin?

    Did you set up the menu and configured the menu location on “Appearance > Menus” in the Dashboard?

    Best,
    Juan.

    Hi Juan – thanks for the response. I can’t be sure when it started. Yes, the menu is just configured the normal way through the Dashboard. It would seem that it is a glitch in the theme files, but you haven’t had anyone comment before?

    The only plugin we have activated is SEO by Yoast. I tried deactivating it, but the menu still shows double.

    Suggestions? Thanks for the help – Cinnamon

    Juanfra Aldasoro

    Hi Cinnamon,

    No problem. Actually the responsive menu is loaded through JavaScript, so it is quite probable that some of the functionalities that you’ve added to your site are causing some type of conflict. That’s why I’ve asked about when it actually started and if you are using any other plugins. Believe me that if it was a problem with the theme we have heard some complaints already 🙂

    I’ve seen that you are using a google map at the bottom. That type of things usually call some external JavaScripts. Did you take the embed code from the google map page? Are you using any special plugin or just the text widget?

    Please try removing that widget, and let me know how it goes.

    Best,
    Juan.

    Thanks Juan – the code for the map is indeed embed code in iframe, taken directly from google. No special plugin. I removed it, but no resulting change. Hmmm….any other ideas?

    Cinnamon

    Juanfra Aldasoro

    Hi Cinnamon,

    That sounds strange, would you please send me your access details to support@nicethemeswp.com so I can take a look?

    Best,
    Juan,

    Hi Juan – I’ve created a support login for you, and you should be receiving an email with the pw shortly. 🙂 Cinnamon

    Juanfra Aldasoro

    Thanks 🙂

    I’ve been through your site and it seems that the problem is that the responsive menu is also taking the items from the footer menu. We’ll be revising the code. I’ll come back to you shortly.

    Best,
    Juan.

    Thank you so much for your prompt follow up Juan! Please let me know when its fixed. Cinnamon

    Juanfra Aldasoro

    Hi Cinnamon,

    Well, it was finally a bug. We’ve released a new version which includes a fix for this issue, v1.1.9

    You can get it now from your dashboard 🙂

    Thanks,
    Juan.

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