[IceTigers]

Hello guys,
I got the sampe problem as “ashforddavis” in his topic.
The main page navigation completely disappeared and also the images of the staff members disappeared.
Also no upgrades, no new plugins, no setting changes were made.

As you proposed, I called my hosting company and the only change made, was the deactivation of PHP 5.2 . But I’ve used PHP 5.6 before so I don’t think that’s the reason.

Do you have any other ideas? Or a workaround?
My workaround was throughing the slider out of the header but I’m not so happy with that. (Don’t be confused the /start-neu/ is my original home site but i changed it due to the problems)

[Juanfra Aldasoro]

Hi,

Thanks for writing. I hope you are doing well today.

Would you please send us a link to the topic you are making reference of?

Best,
Juan.

[IceTigers]

Hi Juan,
this one: http://nicethemeswp.com/forums/topic/main-page-layout-errors/

[Juanfra Aldasoro]

Hi,

Thanks for the follow up.

Have you asked them what we suggested on that thread about the apache users?

Best,
Juan.

[IceTigers]

Hi Juan,
as suggested I asked them if any updates on the server or changes to apache rules were made. They replied that the only change made was the deactivation of PHP 5.2.

Regards
Moritz

[Juanfra Aldasoro]

Hi Moritz,

Thanks for the follow up. I understand, but they didn’t answer about the apache users.

This problem might be caused by a permission conflict, given the ownership of the folder in apache.

The owner of the folder has to be the web user. Another option would be trying to force the images folder to 777 permissions.

Best,
Juan.

[IceTigers]

Hi Juan,
Which folder do you mean when you speak about the permission conflict? The folder of my complete hosting package on the server of the hosting company?

And do you speak of the upload folders where the slider and staff images are located? I set the 10/2014 folder to 777 but unfortunally the images still don’t show up.

Moritz

Moritz

[Juanfra Aldasoro]

Hi Moritz,

Thanks for the follow up.

I mean the folder containing the images. Would you please send us your access details and a reference to this topic to support@nicethemeswp.com?

Everything indicates that it is related to an apache user problem.

Thank you,
Juan.

[IceTigers]

Hi Juan,
I send you the details a few days ago. Do you have more information?

Thanking you in advance.
Moritz

[Juanfra Aldasoro]

Hi Moritz,

Thanks for the follow up.

We haven’t received your details would you please send them again?

Thank you,
Juan.

[IceTigers]

Hi Juan,
I send them again two minutes again to support@nicethemeswp.com. Hopefully you’ll receive them this time.

Moritz

[Juanfra Aldasoro]

Hi Moritz,

Thanks for the follow up. We’ve received the details. We’ll be revising the problem and coming back to you when we find a solution.

Best,
Juan.

[IceTigers]

Hi Juan,
you were right it’s a server problem of the hoster. I tried it on my other webspace of a different company and there it worked. Thank you so much for your help and your time!!

Moritz

[Juanfra Aldasoro]

Hi Moritz,

Thank you so much for the follow up 🙂

I’m happy everything is working for you now.

Have a nice day,
Juan.