[trishm143]

I cannot access update, tried deactivating and reactivating license, verifying URL, etc. No luck. Support site says it is active and set to the correct URL.

[Juanfra Aldasoro]

Hi,

Thank you for writing.

Would you please send us your FTP access details so we can take a look at some of your current files? The framework had a problem with licenses (when using child themes) but it had been fixed several versions ago. By accessing to your files we’ll be able to determine the solution.

Thank you,
Juan.

[trishm143]

This reply has been marked as private.

[Juanfra Aldasoro]

Hi,

Thank you for the follow-up and thank you for sharing your FTP access details with me.

I’ve checked your files and there was a change needed in order to solve the license problem. Everything is solved now and I’ve also updated both theme and framework.

Best,
Juan.