[Sanchosmex]

Hi,

We’re having trouble with the slider on the home page. Once we started animating it, it did a strange thing where each image starts small in the upper left hand screen and moves to full size. I tried switching the effect from “Fade” to “Slide” to see if it would fix it and all that did was then make the image a lot smaller and only take up 1/5th of the slider area, cropping out most of it.

It is full of bugs and we are wondering how we can fix this so we can have a normal slider than will automatically transition between images.

Thanks,
Brianna

[Juanfra Aldasoro]

Hi Brianna,

Thanks for writing and hoping that you are doing well today.

I visited your site and actually was able to see what you say. I wanted to ask you if this have happened after installing some plugin_

Best,
Juan.

[Sanchosmex]

Hi Juan,

No, we haven’t installed any plugins recently. The only ones we’ve added since purchasing the template are “Category Order and Taxonomy Terms Order” plugin and “Types-Complete Solution for Custom Fields and Types” so that we could pick the order of our menu categories.

What else might be happening?

Thanks,
Brianna

[Juanfra Aldasoro]

Hi Brianna,

Thanks for getting back to me.

Honestly this is the first time that we see this type of error with the slider.

When I try to log in to your site, it says that the database should be updated. Would you update it so we can take a look at your admin settings and get to see what could be going on?

Thank you,
Juan.

[Sanchosmex]

Hi Juan,

It says our WordPress is up to date. Is that what you meant by the database? Are you still having trouble viewing our admin settings?

Thanks,
Brianna

[Juanfra Aldasoro]

Hi Brianna,

Thanks for the follow up.

I can now enter your website. Last time when trying to enter, I got a screen where it asked to update the database.

I’m checking the problem and will come back to you with an answer as soon as I find the problem.

Best,
Juan.

[Juanfra Aldasoro]

Hello Brianna,

Have you done CSS customizations for the theme?

I can see the header has been customized.

Thanks,
Juan.

[Juanfra Aldasoro]

Hello Brianna,

I´ve been revising your site and found out that you have done modifications in the CSS file which were causing the problem.

To be precise, you´ve modified this class:

#container {
	    border-top: 4px double #eee;
	    margin: -15px auto 0;
    	max-width: 960px;
	    padding: 30px 0;
}

I restored the original margin, to:

margin: 25px auto 0;

And, as you can see, the site is now working as it should.

Best,
Juan.

[Sanchosmex]

Thanks, Juan! Is there any way to close the space between the slider image and the line with our hours and address that is on the top?

[Juanfra Aldasoro]

No problem.

Yes, the answer to that type of customisations is always CSS. But you don’t need to touch the style.css file, instead you need to do any changes over the file custom.css

body.home #container, body.page-template-template-home-php #container {
    padding-top: 0;
    margin-top: 0;
}

Best,
Juan.