Food menu template issue

This support request was posted in BBQ by rpholmes

Request ID #4370 In Progress
  • rpholmes July 16, 2014 at 12:29 pm

    Good afternoon,

    I have a small issue with the food menu template. On my food menu page some of the food category titles don’t appear on the correct places. They don’t appear under the thick horizontal ruler, but above or slightly through the horizontal ruler.

    However, after a refresh (F5), some of them are shown correctly, yet not all of them. I can send you a picture as a proper explanation if needed 🙂

    Many thanks for your reply!

    Kind regards,
    Robbie Holmes

    Juanfra Aldasoro July 16, 2014 at 1:35 pm

    Hi Robbie,

    Thanks for writing.

    Is this happening on all browsers? Would you send me a screenshot to support@nicethemeswp.com?

    Best,
    Juan.

    rpholmes July 16, 2014 at 1:58 pm

    Many thanks for your quick reply Juan!

    I can only try using Google Chrome and IE8 at the moment, but if I remember correctly, IE 11 had the same issue. I’ve sent you an email with the screenshot.

    Strange thing is they keep changing position every time you press the refresh button.

    Kind regards,
    Robbie

    rpholmes July 16, 2014 at 6:24 pm

    I just checked in on my computer at home with IE11. Works fine there, so only browser with the issue is Chrome. But Chrome is most used, at least by me 🙂

    Juanfra Aldasoro July 16, 2014 at 7:16 pm

    Hi Robbie,

    Thanks for sharing. I’ve been looking and it might be a plugin conflict. Do you know if any of the plugins that you’re using at your site, call they own version of jQuery Masonry?

    Best,
    Juan.

    rpholmes July 17, 2014 at 7:17 am

    I’m not quite sure where to look if they call their own version of jQuery Masonry Juan. Can you point me in the right direction?

    I don’t use that many plugins. Only:
    * Acunetix WP Security
    * Akismet
    * Facebook Button
    * IE enhancer
    * WP Super Cache

    Many thanks!

    Juanfra Aldasoro July 17, 2014 at 12:31 pm

    Hi Robbie,

    Have you tried disabling the plugins?

    Best,
    Juan.

    rpholmes July 17, 2014 at 1:27 pm

    Hi Juan, disabling them all solves the issue.
    I reckon its a matter of turning them back on one by one and checking the page after each plugin is turned on?

    But what can I do if I have found the “troublemaker”? I’d rather have all the plugins turned on.

    Thanks!

    rpholmes July 17, 2014 at 1:33 pm

    Update; after refreshing the page the problem comes back again 🙁

    I’ve deleted the browsers cache and all the plugins have been deactivated…

    Juanfra Aldasoro July 17, 2014 at 1:46 pm

    Hello Robbie,

    Would you please try deactivating all the plugins and clearing your browser cache?

    Best,
    Juan.

    rpholmes July 17, 2014 at 2:15 pm

    Hi Juan, that’s what I did. Unfortunately, without any luck

    Juanfra Aldasoro July 17, 2014 at 2:19 pm

    Hi Robbie,

    Would you please send me your site access details to support@nicethemeswp.com?

    Thanks,
    Juan.

    rpholmes July 17, 2014 at 2:22 pm

    Thanks Juan, site access details sent. Many thanks for your help!!

Viewing 13 posts - 1 through 13 (of 13 total)

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