License status is unknown
This support request was posted in Smart by cosimolombardi
- cosimolombardi February 11, 2018 at 8:17 pm
Hello!
Right now I am having trouble activating my License again. I did everything like it was written there, but it only shows *License status is unknown*.
I bought my License on ThemeForest and I already activated it on my NiceTheme-Account.
I hope somebody can help me with this problem.
BR,
CosimoJuanfra Aldasoro February 12, 2018 at 10:43 pmHi Cosimo,
Thank you for writing.
Would you please share with me the version number of the theme that you are currently using?
Best,
JuanJuanfra Aldasoro February 16, 2018 at 1:43 pmHi Cosimo,
Thanks for the follow-up.
Yes, that’s an old version that actually had an issue with the product registration page and messages. Ideally, if you update the theme and framework, all these problems you mention will be sorted out.
Is there any chance you can share your FTP access details with me in a private reply so I can update your theme?
Have you made any change in the theme code?
Thank you very much,
Juan
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