smart settings in portfolio

This support request was posted in Smart by webproofed

Request ID #34690 Resolved

webproofed October 19, 2017 at 1:02 pm
Hello,
I turned of the footer on the portfolio item. Now, I cannot turn it on again. The settings are just gone.

Juanfra Aldasoro October 19, 2017 at 1:47 pm
Hi,
Thank you for writing. I hope you are doing well.
The access details you have shared with me do not work, would you please check them again and send them in a private reply so I can take a look?
We’re currently reviewing some related issues with the settings on a page/portfolio/post basis. In the meantime, would you please try hitting the “Save” button again for that item and check if the settings come back?
Best,
Juan.

webproofed October 19, 2017 at 2:18 pm
This reply has been marked as private.

Juanfra Aldasoro October 19, 2017 at 7:05 pm
Hi Bettina,
Thank you for the follow-up.
I see, it seems like there’s an error there. Would you please share your FTP details with me so I can upload a fix for the required file?
Thank you,
Juan.

webproofed October 20, 2017 at 7:27 am
This reply has been marked as private.

Juanfra Aldasoro October 20, 2017 at 1:17 pm
Hi Bettina,
Thank you for sharing your access details with me.
I’ve replaced the file that was causing the error. Would you please try again?
This fix will be included in the upcoming version.
Best,
Juan.

webproofed October 23, 2017 at 9:27 am
This reply has been marked as private.

Juanfra Aldasoro October 23, 2017 at 1:22 pm
Hi Bettina,
My pleasure.
Have a nice day,
Juan.

Viewing 8 posts - 1 through 8 (of 8 total)

This topic is marked as resolved

Only the topic author can re-open this thread.