Could not extract file from archive. smart/./

This support request was posted in Smart by wallacelukea

Request ID #34060 In Progress
  • wallacelukea September 25, 2017 at 5:26 pm

    Trying to install the zip downloaded from nicethemes site.
    Could not extract file from archive. smart/./

    Juanfra Aldasoro September 25, 2017 at 5:32 pm

    Hi,

    Thanks for writing and thank you for your purchase.

    Would you please also share your FTP details so I can take a look at your file and directories permissions?

    Thanks,
    Juan.

    wallacelukea September 25, 2017 at 7:32 pm
    This reply has been marked as private.
    Juanfra Aldasoro September 25, 2017 at 10:36 pm

    Hi,

    Thanks for sharing your access details with me.

    We’ve uploaded the theme and we’re now investigating this issue.

    Thanks for your patience.

    Best,
    Juan

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