Can't update the latest release
This support request was posted in Smart by kenyafrd
- kenyafrd September 25, 2017 at 3:09 pm
Hi,
I have tried several times to update the latest theme version, however, it’s not updating. I’m getting this error message:Update Theme
Downloading update from https://nicethemeswp.com/edd-sl/package_download/MTUwNjQzNzQ4MTo3NDE3NzYzOGE5ODBlMjk1ODIzYTM5M2FlY2MwY2E2NDozMTI3Nzo4Y2MyYjMxMDZiMTNiMzExYzMxNTZjYWU2YTNmOWY1YTo6MA==…Unpacking the update…
Could not extract file from archive. smart/./
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Juanfra Aldasoro September 25, 2017 at 3:48 pmHi,
Thanks for writing. I hope you are doing well.
Would you please send me your site access details in a private reply, along with your site FTP details so I can check the files and directories permissions?
Thank you very much,
Juan.Juanfra Aldasoro September 25, 2017 at 10:39 pmHi,
Thanks for the follow-up. And thank you for sharing your FTP details with me.
We’ve retested the upgrade and it worked now. You can check the theme updates in your site.
Best,
Juan.
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