License status is unknown.
This support request was posted in Smart by soma1104
- soma1104 September 1, 2017 at 6:29 pm
Hi.
I activated once my license in http://test.******.net/ .
And now, I want to activate the license in https://www.******.net/ .I deactivated test site, and activate new site URL.
In my Account Dashboard, The Status is Active.
But in WordPress, Smart page says License status is unknown.Juanfra Aldasoro September 1, 2017 at 6:32 pmHi,
Thanks for writing. I hope you are doing well.
I think that’s because you first need to deactivate the license from your WordPress dashboard and then from the Account dashboard. Have you tried to do it that way?
Thanks,
Juan.soma1104 September 2, 2017 at 1:56 amThanks for reply.
Yes, I forgot the first step.
I deactivate the license from the Account dashboard before deactivating from my WP dashboard.And now, in my WP dashboard (of test site), License status is unknown too.
I do “Activate License” again, but nothing change.Juanfra Aldasoro September 2, 2017 at 12:27 pmHi,
Thanks for the follow-up.
I wanted to ask you what version of the theme and what version of the framework are you currently using? Are you using a child theme?
Best,
Juan.soma1104 September 2, 2017 at 1:50 pmHi.
theme: Smart 1.0.1
framework: NiceFramework 2.0.5.3Yes, I am using a child theme.
Thanks.
Juanfra Aldasoro September 3, 2017 at 1:26 pmHi,
Thanks for the follow-up.
Version 1.0.1 had a little problem with the license activation and the use of child themes, if you update to the latest version then the problem should be gone. Would you please try updating to the latest version?
Thanks,
Juan.
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