Demo install – something went wrong

This support request was posted in Smart by normalnykraj

Request ID #33186 Resolved
  • Hello,

    I have similar problem with all demos like here: https://nicethemeswp.com/forums/topic/demo-install-something-went-wrong/

    My current PHP version is 5.3.29, I know that recommended version is 5.6 or higher, but is it mandatory to install demos?

    Best regards,
    Tomasz

    Juanfra Aldasoro

    Hi Tomasz,

    Thanks for writing and thank you for your purchase.

    There are some requirements that are mandatory. Do you get to find some items in red when you visit the system status? https://nicethemeswp.com/article/system-status/

    What demo are you trying to install? Would you mind if I go to your site and try to install it?

    Best,
    Juan

    Hi Juan,

    Items in red:

    PHP
    ———
    Version: “5.3.29 Recommended version: 5.6 or higher.”

    and:

    Installed Demo Packs:
    ———
    Business Modern (Partial): “This demo pack may not be showing all its data, because of a partial install or required plugins not being active.
    If this is not intentional, consider checking its details and reinstalling it with the removing content option enabled.”

    What demo are you trying to install? Would you mind if I go to your site and try to install it?

    I would like to install Business Modern demo.

    Would you mind if I go to your site and try to install it?

    Yes, go ahead.

    Thank you,
    Tomasz

    Juanfra Aldasoro

    Hi Tomasz,

    Thanks for the follow-up.

    I’ve been trying to install the demo in your site and the problem is that the web server is responding with a 503 state after some requests. The 503 Service Unavailable error is an HTTP status code that means the web site’s server is simply not available right now. Most of the time, it occurs because the server is too busy or because there’s maintenance being performed on it.

    This usually happens when you use shared hosting accounts where their memory is quite limited. Have you tried installing the XML and JSON directly? They can be found here: https://nicethemeswp.com/article/demo-install-problems/#section-9

    Another option would be asking your hosting company if they could give you more resources.

    Best,
    Juan.

    Hi Juan,

    I have followed all of your instructions and problem solved. I’m very satisfied with my purchase and grateful for your help!

    Thank you,
    Tomasz

    Juanfra Aldasoro

    Hi Tomasz,

    Thanks a lot for the follow-up, and many thanks for the kind words.

    We do our best to provide the best experience, I’m really glad you’re happy.

    Have a nice day,
    Juan.

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