Invalid Purchase key
This support request was posted in Smart by Andreas
- Andreas August 21, 2017 at 6:33 pm
Hi, I bought your theme a month ago or so on Themeforest. Now it won’t recognize the purchase key – and even here in my profile, the key won’t work. Could you please check this?
The purchaee key is 382565c0-365b-4b36-9c3d-cfea4ecea5f0 an i also got a license key 95b011bb33d9f9212fa52558e38c2b66 but it says “License status is unknown.”
Juanfra Aldasoro September 20, 2017 at 1:37 pmHi Andreas,
Thank you for writing and sorry for the delayed response.
Your message must have entered under the notification radar somehow and we deeply apologize for any inconvenience this may have caused.
I cannot enter your WordPress dashboard with the details you have shared with me. Would you please tell me what version of Smart are you using? Are you currently using a child theme? There’s a known issue with the licensing functionality in previous versions.
You can also send me your WordPress site access details (in a private response) and I can check them directly.
Best,
Juan.Juanfra Aldasoro September 20, 2017 at 2:23 pmHi Andreas,
Thanks for the follow-up and for sharing your access details with me.
Yes, the problem here is that there was a bug that we already fixed for the licensing functionality when using child themes. If you go to your user dashboard https://nicethemeswp.com/dashboard/ you will find the latest version of Smart, you can download it and then upload it. Once the files are in place, the licensing functionality should be working fine.
Best,
Juan.Juanfra Aldasoro September 20, 2017 at 8:05 pmHi Andreas,
Thanks for waiting.
I’ve resolved the license situation for your site. You can now see that it is working.
Best,
Juan.
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