Just writing again in regards to previous question about our contact form that is not working.

I have added the login details below>

Thanks for writing, as mentioned in the other post, 99% of the times something related to email fails, it is something related to the server and its configuration. Do you know if your server has SMTP?

In order to have the email functionality working, you need the following:

A) Settings SMTP and smtp_port need to be set in your php.ini
B) Also, either set the sendmail_from setting in php.ini, or pass it as an additional header.

These are server configuration issues, so maybe you can check this by contacting your hosting support.

Thank you,
Juan.

This has been resolved. Sorry for the late response.

Yes, it all depends on the server configuration. Nothing wrong with theme.

I tested the theme (and contact page) on two different servers (different web hosting companies). One worked, and the other didn’t…So, some of you may never encounter this issue.

If your contact page doesn’t work, follow Juan’s advice above. I did the following:

A) This steps was performed by the web hosting support team. Check with your host. They will help you to edit the php.ini.

B) I used the WP SMTP plugin. It works well, its easy to set up. You may need to check with your host about details such as SMTP port.

I hope this help,

Cheers!

Sally

Thanks for the follow up 🙂

I’m happy the problem is solved.

Have a nice day,
Juan.